The following is a semi-automated trouble shooting guide provided by H.R. Simon and Company to the world. Our customers and their end-users are always welcome to call us at (410) 636-5555 if the answers cannot be found in this guide. If you suspect that the chemicals are at fault, or that the chemicals have been affected, as always, please send us at least a one quart (1 liter) sample of each of the processor's solutions and the replenishment solutions. Please notify us before sending samples.